LAST UPDATED 10 NOVEMBER 2026
Privacy Policy
KALDERA LTD, company number 17241405. Registered office: Unit 1, Old Station Business Park, Cleobury Mortimer, DY14 8SY, United Kingdom. Contact sales@kalderaltd.co.uk or 07766 213788.
Website and quote enquiries
This notice describes this website and enquiries made to Kaldera. The quote form sends the details and optional drawings you provide through FormSubmit to our business email inbox. Submission may require a spam check on FormSubmit's website. You can instead contact us directly by email or telephone.
Information used for enquiries
If you contact us by email, telephone or WhatsApp, we receive the information you choose to provide. This can include your name, company, email address, telephone number, correspondence, drawings, quantities and project requirements. Please only send information you are entitled to share and avoid unnecessary personal or sensitive information.
Why information is used
Enquiry information is used to understand requirements, communicate with you and prepare quotations. The appropriate lawful basis is taking steps at your request before entering a contract where you are the prospective customer, or legitimate interests in handling business enquiries where you act for an organisation. Information required for legal or accounting obligations is handled on that basis. If you allow advertising tracking, the OpenAI pixel processes browser and visit information for ChatGPT Ads measurement. You can withdraw consent through our Cookie Policy.
Website providers and external services
This website is hosted using OpenAI Sites. Its hosting and access services may process technical information, such as IP addresses, browser information and access logs, to deliver and secure the site. Fonts are loaded from Google Fonts; your browser contacts Google when it loads those resources. Project photographs are served from this website.
WhatsApp opens only when you select its link. Your use of WhatsApp and your email provider is also subject to their privacy notices. See OpenAI, Google and WhatsApp for their own practices.
Quote form delivery
FormSubmit processes your submitted contact details, project information and attachments to deliver your enquiry by email. It states that submission records are retained for 30 days and uploaded files are not retained in its submission archive. Its spam check uses Google reCAPTCHA. See FormSubmit's privacy notice. Please do not upload unnecessary sensitive information.
Sharing and retention
We use Google Workspace for business email. Unsuccessful enquiry records, including associated drawings and correspondence, are kept for 30 days after the enquiry is closed, then deleted from our active records. Customer drawings will not be shared with outside fabricators or finishing suppliers without the customer's consent.
Records relating to accepted work may need to be retained for contractual, accounting or legal purposes. Retention for accepted work depends on the applicable contractual and legal requirements. Contact us for information about a particular record, backup deletion or provider safeguards.
Your rights
Depending on the circumstances, you may request access to your personal information, correction, deletion, restriction or portability, and may object to processing based on legitimate interests. Where processing relies on consent, you may withdraw it. These rights are subject to legal conditions and exceptions. Contact us using the details above to raise a request or concern.
You can also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113.